Client: It’s not a “WOW!” It’s just a “wow.” Do you know what I mean?
Me: Not really, can you please be more specific?
Client: Let me put that another way. I wanted a “WOW!” You gave me a wow.” Is that so hard to understand?
Me: Is that really putting it another way?
Client: I told you exactly what I wanted. I can’t be any clearer than this.